Shandin Hills Behavior Therapy Center
4164 N 4th Ave, San Bernardino, CA 92407 · 78 beds · For profit - Limited Liability company
Nothing in the records stands out as a warning sign. The detail below is still worth reading before you decide.
These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.
Who's actually on the floor
Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.
Registered nurses only — hours per resident per day. Longer is better.
Registered nurse coverage drops about 45% at weekends.
Staff turnover: 41%
High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.
What inspectors found
State inspectors visit at least once a year and after complaints. Over the last three years this facility received 18 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.
| Severity | Citations |
|---|---|
| Potential for harm | 15 |
| No harm | 3 |
4 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. All findings are recorded as corrected.
Disclosed affiliations
Medicare has not published ownership or affiliation information for this facility. That is a gap in the federal record, not a finding about the facility — the great majority of facilities do have entries, so it is a reasonable thing to ask about on a visit.
Other options nearby
Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.
| Facility | Miles | Rating | Nurse hrs | Weekend |
|---|---|---|---|---|
| Hillcrest Nursing Home | 0.2 | 5 | 0.23 | −25% |
| Arrowhead Healthcare Center, LLC | 1.2 | 4 | 0.35 | −43% |
| Waterman Canyon Post Acute | 3.2 | 4 | 0.21 | +1% |
| Community Convalescent Center of San Bernardino | 3.3 | 5 | 1.02 | +86% |
| Community Hospital of San Bernardino Dp SNF | 3.3 | 2 | — | — |
| Valley Healthcare Center | 3.3 | 4 | 0.29 | −12% |
| Medical Center Convalescent Hospital | 3.5 | 4 | 0.72 | −11% |
| Haven Post Acute | 3.5 | 4 | 0.38 | −26% |
Worth asking on a visit
Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.
- Can I visit on a Sunday rather than a weekday? How many registered nurses are on duty then, and for how many residents?
- Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?