Hillcrest Shadow Lake LLC
1507 E Gold Coast Road, Papillion, NE 68046 · 114 beds · For profit - Limited Liability company
The records flag: 2 citations where a resident was harmed; 1 finding not yet confirmed as corrected.
These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.
Who's actually on the floor
Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.
Registered nurses only — hours per resident per day. Longer is better.
Registered nurse coverage drops about 51% at weekends.
Staff turnover: 62%
High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.
What inspectors found
State inspectors visit at least once a year and after complaints. Over the last three years this facility received 34 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.
| Severity | Citations |
|---|---|
| Actual harm | 2 |
| Potential for harm | 32 |
| No harm | 0 |
14 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. 1 citations are not yet recorded as corrected.
Disclosed affiliations
Medicare has not published ownership or affiliation information for this facility. That is a gap in the federal record, not a finding about the facility — the great majority of facilities do have entries, so it is a reasonable thing to ask about on a visit.
Other options nearby
Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.
| Facility | Miles | Rating | Nurse hrs | Weekend |
|---|---|---|---|---|
| Brookestone of Papillion | 1.0 | 5 | 0.86 | −35% |
| Hillcrest Country Estates-Cottages | 1.7 | 2 | 0.92 | −4% |
| Omaha Nursing and Rehabilitation Center | 5.5 | 1 | 0.40 | −50% |
| Good Samaritan Society - Millard | 6.0 | 4 | 0.81 | −37% |
| Hillcrest Health & Rehab | 6.2 | 2 | 0.64 | −57% |
| Emerald Nursing & Rehab Omaha | 6.3 | 1 | 0.40 | −41% |
| Emerald Nursing & Rehabilitation Mercy | 6.8 | 1 | 0.28 | −38% |
| Hillcrest Millard LLC | 7.5 | 1 | 0.56 | +4% |
Worth asking on a visit
Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.
- Can I visit on a Sunday rather than a weekday? How many registered nurses are on duty then, and for how many residents?
- Turnover here is about 62%. How long has the director of nursing been in post?
- 1 finding is not confirmed as corrected yet. Where do those stand?
- Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?