Where They Care · plain answers about nursing homes

Hillsborough County Nursing Home

400 Mast Road, Goffstown, NH 03045 · 300 beds · Government - County

Worth a closer look: weekend nurse coverage drops 54%.

Everything here comes from Medicare's own inspection and payroll records. We don't rank facilities or take payment from them.

Medicare overall rating
★★★★★
Much above average · 5 of 5
All nursing staff, hours / resident
4.60
RNs, LPNs and aides · state average 4.12
Weekend RN coverage
−54%
vs weekdays
Staff turnover
30%
state average 44%
Weekend nurse coverage drops 54%
Some weekend drop is normal across the industry; a fall this size is at the steep end. Try to visit on a weekend.
No citations involving resident harm
Findings over the past three years were all at levels where inspectors recorded no actual harm.

These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.

Who's actually on the floor

Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.

Weekdays
0.89 hrs
Weekends
0.41 hrs
NH average
0.82 hrs

Registered nurses only — hours per resident per day. Longer is better.

Registered nurse coverage drops about 54% at weekends.

Staff turnover: 30%

High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.

What inspectors found

State inspectors visit at least once a year and after complaints. Over the last three years this facility received 9 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.

SeverityCitations
Potential for harm
No one harmed yet, but conditions could allow it
9
No harm
Rule and paperwork findings
0

0 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. All findings are recorded as corrected.

Disclosed affiliations

Medicare requires every facility to disclose the people and companies connected to it. Most names below are not owners — they are officers, directors, managers, trustees, and what Medicare calls “additional disclosable parties.” The role beside each name is the one Medicare recorded. This is worth reading because operators tend to run their facilities alike: where the same group stands behind a dozen homes, the record across all twelve tells you more than any single inspection does.

NameRole recorded by MedicareSince
County of Hillsborough
100% ownership interest
Direct owner (5% or more), Holds a security interest (5% or more), Operational or managerial control, Additional disclosable party 01/01/1966
Adams, Paula Operational or managerial control, Additional disclosable party 02/28/2016
Batlivala, Zubin Operational or managerial control, Additional disclosable party 08/04/2009
Bennett, Christopher Operational or managerial control, Additional disclosable party 07/19/2006
Burt, Phyllis Operational or managerial control, Additional disclosable party 10/22/2006
Ciminesi, Steven Operational or managerial control, Additional disclosable party 12/30/2019
Dubois, Tonya Operational or managerial control, Additional disclosable party 03/10/2011
Grady, Patrick Operational or managerial control, Additional disclosable party 06/01/2023
Holt, Kathy Operational or managerial control, Additional disclosable party 05/26/2019
Lazzar, Linda Operational or managerial control, Additional disclosable party 05/12/2019
Locke, Rachel Operational or managerial control, Additional disclosable party 01/12/2025
Mcallister, Geoffrey Operational or managerial control, Additional disclosable party 04/04/2022
Pappas, Antonie Governing body, Additional disclosable party 01/03/2001
Ramsay, Sheryl Operational or managerial control, Additional disclosable party 11/29/2005
Richardson, Ronda Operational or managerial control, Additional disclosable party 11/16/2020
Ross, David Operational or managerial control, Additional disclosable party 10/30/2017
Rowe, Robert Governing body, Operational or managerial control, Additional disclosable party 06/02/2016
Snook, Heidi Operational or managerial control, Additional disclosable party 07/29/2024
Soucy, Michael Governing body, Operational or managerial control, Additional disclosable party 01/06/2021
Tash, Lisa Operational or managerial control, Additional disclosable party 10/17/2016
Vachon & Clukay & CO, PC Operational or managerial control, Additional disclosable party 07/01/2018
Amergis Healthcare Staffing, INC Additional disclosable party 07/01/2024
Fusion Medical Staffing LLC Additional disclosable party 07/01/2024
Mas Medical Staffing LLC Additional disclosable party 12/12/2006
Mecare Staffing Additional disclosable party 07/01/2025

Of the 25 parties disclosed here, 1 holds an ownership interest; the rest are recorded in a management, officer, financial, or other disclosable capacity. A percentage is shown only where Medicare published one — for most disclosed parties it publishes none.

Other options nearby

Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.

FacilityMilesRating Nurse hrsWeekend
Goffstown Nursing and Rehab Center
Goffstown
1.1 1 0.41 +36%
Bedford Nursing & Rehabilitation Center
Bedford
3.3 1 0.55 −33%
Hackett Hill Healthcare Center
Manchester
3.4 2 1.12 −23%
Courville at Manchester
Manchester
3.6 2 0.94 −8%
Bedford Hills Center
Bedford
4.2 4 0.74 −29%
Maple Leaf Health Care Center
Manchester
4.3 5 0.58 −38%
Mount Carmel Rehabilitation and Nursing Center
Manchester
4.4 4 0.74 −41%
Ridgewood Center, Genesis Healthcare
Bedford
4.5 2 1.05 −3%

Weekend column shows the change in registered-nurse coverage at weekends compared with weekdays.

Worth asking on a visit

Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.

  1. Can I visit on a Sunday rather than a weekday? How many registered nurses are on duty then, and for how many residents?
  2. Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?

Where these numbers come from

All figures are published by the Centers for Medicare & Medicaid Services. Different measures cover different periods — some are considerably older than others, so each is dated separately below rather than under one "last updated" stamp.

Staffing hours
Jan–Mar 2026
Staff turnover
calendar year 2025
Inspections & citations
Jul 2023 – Jun 2026
Fines & penalties
last 3 years
Ownership
as reported to Medicare
Star rating & file release
CMS file dated 1 July 2026

We report what the records say and don't draw conclusions about care quality. If you believe something on this page is wrong — email a correction. It reaches a person, not a form. We check every report, fix what is wrong, and say so on the page; see how we handle corrections. If you work at this facility and our figures disagree with your own records, we want to hear that too.