Garland Nursing and Rehabilitation
321 N Shiloh Rd, Garland, TX 75042 · 109 beds · For profit - Limited Liability company
The records flag: Medicare's abuse flag is set; 7 citations at the most serious level.
These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.
Who's actually on the floor
Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.
Registered nurses only — hours per resident per day. Longer is better.
Registered nurse coverage drops about 43% at weekends.
Staff turnover: 51%
High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.
What inspectors found
State inspectors visit at least once a year and after complaints. Over the last three years this facility received 43 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.
| Severity | Citations |
|---|---|
| Immediate jeopardy | 7 |
| Potential for harm | 36 |
| No harm | 0 |
36 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. All findings are recorded as corrected.
Medicare has issued $91,343 in fines here over the past three years.
Disclosed affiliations
Medicare has not published ownership or affiliation information for this facility. That is a gap in the federal record, not a finding about the facility — the great majority of facilities do have entries, so it is a reasonable thing to ask about on a visit.
Other options nearby
Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.
| Facility | Miles | Rating | Nurse hrs | Weekend |
|---|---|---|---|---|
| Legend Oaks Healthcare and Rehabilitation Garland | 2.1 | 3 | 0.55 | −41% |
| Beltline Healthcare Center | 2.4 | 1 | 0.87 | −34% |
| The Parks at Garland Healthcare and Rehab | 2.6 | 2 | 0.79 | −31% |
| Pleasant Valley Healthcare and Rehabilitation Cent | 3.6 | 2 | 0.58 | +27% |
| Advanced Health & Rehab Center of Garland | 4.0 | 1 | 0.36 | −46% |
| Villages of Lake Highlands | 4.0 | 2 | 0.54 | −22% |
| Lindan Park Care Center LP | 4.1 | 3 | 0.35 | −42% |
| Five Points at Lake Highlands Nursing and Rehab | 4.8 | 1 | 0.39 | −52% |
Worth asking on a visit
Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.
- Can I visit on a Sunday rather than a weekday? How many registered nurses are on duty then, and for how many residents?
- Turnover here is about 51%. How long has the director of nursing been in post?
- Medicare's records show a citation at the most serious level. What happened, and what changed afterwards?
- Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?