Briarcliff Nursing and Rehabilitation Center
3201 N Ware Rd, Mcallen, TX 78501 · 194 beds · Non profit - Corporation
The records flag: Medicare's abuse flag is set; 4 citations at the most serious level.
These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.
Who's actually on the floor
Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.
Registered nurses only — hours per resident per day. Longer is better.
Slightly less nurse coverage at weekends — about 6% lower.
Staff turnover: 53%
High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.
What inspectors found
State inspectors visit at least once a year and after complaints. Over the last three years this facility received 46 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.
| Severity | Citations |
|---|---|
| Immediate jeopardy | 4 |
| Actual harm | 1 |
| Potential for harm | 41 |
| No harm | 0 |
29 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. All findings are recorded as corrected.
Medicare has issued $63,129 in fines here over the past three years.
Disclosed affiliations
Medicare requires every facility to disclose the people and companies connected to it. Most names below are not owners — they are officers, directors, managers, trustees, and what Medicare calls “additional disclosable parties.” The role beside each name is the one Medicare recorded. This is worth reading because operators tend to run their facilities alike: where the same group stands behind a dozen homes, the record across all twelve tells you more than any single inspection does.
| Name | Role recorded by Medicare | Since |
|---|---|---|
| Arrazola, Pedro | Direct owner, Operational or managerial control, Additional disclosable party | 01/01/2025 |
| Baird, Daniel | Indirect owner | 04/13/2021 |
| Carvajal, Antonio | Indirect owner | 05/16/2024 |
| Clapp, Barbara | Indirect owner | 06/01/2021 |
| Cortese, Daren | Indirect owner | 08/10/2021 |
| Csv Rhea Management Holdco, LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Dekowski, Donovan | Direct owner, Operational or managerial control, Additional disclosable party | 10/01/2018 |
| Dwd Tx Holdings LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Estrada, Rosangela | Direct owner, Operational or managerial control, Additional disclosable party | 01/01/2025 |
| Faour, Bobi | Direct owner, Operational or managerial control, Additional disclosable party | 05/16/2025 |
| Gibson, Patricia | Indirect owner | 08/01/2021 |
| Gonzales, Veronica | Indirect owner | 05/16/2024 |
| Jack and Nancy Dwyer Workforce Development Center INC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Kaufman, Nicole | Indirect owner | 08/10/2021 |
| Mandelbaum, Elliot | Indirect owner | 01/01/2025 |
| Mont, Denise | Direct owner, Operational or managerial control, Additional disclosable party | 01/01/2025 |
| Reg Bridge Opco LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Reg Hg Opco LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Reg Operator Holdco LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Regency Ihs of Mcallen LLC | Direct owner, Operational or managerial control, Additional disclosable party | 10/01/2018 |
| Regency Integrated Health Services LLC | Indirect owner, Operational or managerial control, Additional disclosable party | 10/01/2018 |
| Regency Texas Holdings LLC | Indirect owner, Operational or managerial control | 10/01/2018 |
| Uvalde County Hospital Authority | Direct owner, Operational or managerial control, Additional disclosable party | 10/01/2018 |
| Apolinar, Adam | Corporate officer | 07/13/2025 |
| Contreras, Terri | Corporate officer | 04/29/2019 |
| Elliott, Benjamin | Corporate officer | 01/13/2016 |
| Faglie, Kelly | Corporate officer | 03/31/2017 |
| Gaitonde, Gajanan | Corporate officer | 02/28/2006 |
| Gonzales, Hector | Corporate officer | 03/27/2001 |
| Gutierrez, Monica | Corporate officer | 01/13/2016 |
| Kessler, William | Corporate officer | 02/27/1973 |
| Zamora, Raul | Corporate officer | 12/30/1980 |
| 3201 N Ware Road LLC | Additional disclosable party | 10/01/2018 |
| Regency Ihs Clinical Consulting, LLC | Additional disclosable party | 10/01/2018 |
| Regency Ihs Rehab LLC | Additional disclosable party | 10/01/2018 |
Other options nearby
Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.
| Facility | Miles | Rating | Nurse hrs | Weekend |
|---|---|---|---|---|
| Village Healthcare and Rehabilitation | 1.6 | 3 | 0.38 | −34% |
| Windsor Nursing and Rehabilitation Center of Mcall | 3.2 | 3 | 0.23 | −18% |
| Mcallen Nursing Center | 3.3 | 2 | 0.35 | −29% |
| Grand Terrace Rehabilitation and Healthcare | 3.3 | 5 | 0.31 | −20% |
| Colonial Manor Advanced Rehab & Healthcare | 4.1 | 1 | 0.13 | −46% |
| Mission Nursing & Rehabilitation Center | 4.4 | 4 | 0.40 | −33% |
| Mission Valley Nursing and Transitional Care | 4.5 | 3 | 0.40 | −19% |
| Edinburg Nursing and Rehabilitation Center | 4.6 | 2 | 0.15 | −5% |
Worth asking on a visit
Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.
- Turnover here is about 53%. How long has the director of nursing been in post?
- Medicare's records show a citation at the most serious level. What happened, and what changed afterwards?
- Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?