Where They Care · plain answers about nursing homes

Briarcliff Nursing and Rehabilitation Center

3201 N Ware Rd, Mcallen, TX 78501 · 194 beds · Non profit - Corporation

The records flag: Medicare's abuse flag is set; 4 citations at the most serious level.

Everything here comes from Medicare's own inspection and payroll records. We don't rank facilities or take payment from them.

Medicare overall rating
Much below average · 1 of 5
All nursing staff, hours / resident
3.05
RNs, LPNs and aides · state average 3.46
Weekend RN coverage
−6%
vs weekdays
Staff turnover
53%
state average 55%
Medicare's abuse flag is set
Medicare marks facilities cited for abuse on its own comparison site. This one is currently marked.
4 citations at the most serious level
Inspectors judged that residents were placed in danger of serious injury or death. See the inspection section for dates and whether each was corrected.

These are drawn straight from Medicare's records. We report what the record says — we don't rate facilities or judge the care given in them.

Who's actually on the floor

Staffing is the thing most closely tied to day-to-day quality of care, and it's the number families most often never see. This is registered nurses only — a smaller figure than the all-staff total above, because it counts the most highly qualified staff on their own — per resident, per day, comparing an average weekday against an average weekend.

Weekdays
0.34 hrs
Weekends
0.32 hrs
TX average
0.44 hrs

Registered nurses only — hours per resident per day. Longer is better.

Slightly less nurse coverage at weekends — about 6% lower.

Staff turnover: 53%

High turnover matters because continuity does — a nurse who knows your mother notices when something is different about her. Someone on their second shift doesn't have that baseline.

What inspectors found

State inspectors visit at least once a year and after complaints. Over the last three years this facility received 46 citations. Raw counts mislead, though — a paperwork slip and a resident being harmed both count as one. Here they are by how serious inspectors judged them.

SeverityCitations
Immediate jeopardy
Residents placed at risk of serious injury or death
4
Actual harm
A resident was harmed, without immediate danger to life
1
Potential for harm
No one harmed yet, but conditions could allow it
41
No harm
Rule and paperwork findings
0

29 of these came from someone filing a complaint rather than a routine visit — worth weighing differently, because it means a person picked up the phone. All findings are recorded as corrected.

Medicare has issued $63,129 in fines here over the past three years.

Disclosed affiliations

Medicare requires every facility to disclose the people and companies connected to it. Most names below are not owners — they are officers, directors, managers, trustees, and what Medicare calls “additional disclosable parties.” The role beside each name is the one Medicare recorded. This is worth reading because operators tend to run their facilities alike: where the same group stands behind a dozen homes, the record across all twelve tells you more than any single inspection does.

NameRole recorded by MedicareSince
Arrazola, Pedro Direct owner, Operational or managerial control, Additional disclosable party 01/01/2025
Baird, Daniel Indirect owner 04/13/2021
Carvajal, Antonio Indirect owner 05/16/2024
Clapp, Barbara Indirect owner 06/01/2021
Cortese, Daren Indirect owner 08/10/2021
Csv Rhea Management Holdco, LLC Indirect owner, Operational or managerial control 10/01/2018
Dekowski, Donovan Direct owner, Operational or managerial control, Additional disclosable party 10/01/2018
Dwd Tx Holdings LLC Indirect owner, Operational or managerial control 10/01/2018
Estrada, Rosangela Direct owner, Operational or managerial control, Additional disclosable party 01/01/2025
Faour, Bobi Direct owner, Operational or managerial control, Additional disclosable party 05/16/2025
Gibson, Patricia Indirect owner 08/01/2021
Gonzales, Veronica Indirect owner 05/16/2024
Jack and Nancy Dwyer Workforce Development Center INC Indirect owner, Operational or managerial control 10/01/2018
Kaufman, Nicole Indirect owner 08/10/2021
Mandelbaum, Elliot Indirect owner 01/01/2025
Mont, Denise Direct owner, Operational or managerial control, Additional disclosable party 01/01/2025
Reg Bridge Opco LLC Indirect owner, Operational or managerial control 10/01/2018
Reg Hg Opco LLC Indirect owner, Operational or managerial control 10/01/2018
Reg Operator Holdco LLC Indirect owner, Operational or managerial control 10/01/2018
Regency Ihs of Mcallen LLC Direct owner, Operational or managerial control, Additional disclosable party 10/01/2018
Regency Integrated Health Services LLC Indirect owner, Operational or managerial control, Additional disclosable party 10/01/2018
Regency Texas Holdings LLC Indirect owner, Operational or managerial control 10/01/2018
Uvalde County Hospital Authority Direct owner, Operational or managerial control, Additional disclosable party 10/01/2018
Apolinar, Adam Corporate officer 07/13/2025
Contreras, Terri Corporate officer 04/29/2019
Elliott, Benjamin Corporate officer 01/13/2016
Faglie, Kelly Corporate officer 03/31/2017
Gaitonde, Gajanan Corporate officer 02/28/2006
Gonzales, Hector Corporate officer 03/27/2001
Gutierrez, Monica Corporate officer 01/13/2016
Kessler, William Corporate officer 02/27/1973
Zamora, Raul Corporate officer 12/30/1980
3201 N Ware Road LLC Additional disclosable party 10/01/2018
Regency Ihs Clinical Consulting, LLC Additional disclosable party 10/01/2018
Regency Ihs Rehab LLC Additional disclosable party 10/01/2018

Of the 35 parties disclosed here, 23 hold an ownership interest; the rest are recorded in a management, officer, financial, or other disclosable capacity. A percentage is shown only where Medicare published one — for most disclosed parties it publishes none.

Other options nearby

Most families are choosing between whatever is close enough to visit often — and visiting often is itself one of the better protections a resident has. These are the closest 8 facilities.

FacilityMilesRating Nurse hrsWeekend
Village Healthcare and Rehabilitation
Mcallen
1.6 3 0.38 −34%
Windsor Nursing and Rehabilitation Center of Mcall
Mcallen
3.2 3 0.23 −18%
Mcallen Nursing Center
Mcallen
3.3 2 0.35 −29%
Grand Terrace Rehabilitation and Healthcare
Mcallen
3.3 5 0.31 −20%
Colonial Manor Advanced Rehab & Healthcare
Pharr
4.1 1 0.13 −46%
Mission Nursing & Rehabilitation Center
Mission
4.4 4 0.40 −33%
Mission Valley Nursing and Transitional Care
Mission
4.5 3 0.40 −19%
Edinburg Nursing and Rehabilitation Center
Edinburg
4.6 2 0.15 −5%

Weekend column shows the change in registered-nurse coverage at weekends compared with weekdays.

Worth asking on a visit

Records only tell you so much. These are the questions this facility's particular numbers suggest you ask — go on a weekend if you possibly can.

  1. Turnover here is about 53%. How long has the director of nursing been in post?
  2. Medicare's records show a citation at the most serious level. What happened, and what changed afterwards?
  3. Who will actually be caring for my relative at 3am on a Saturday — an agency nurse or someone on staff?

Where these numbers come from

All figures are published by the Centers for Medicare & Medicaid Services. Different measures cover different periods — some are considerably older than others, so each is dated separately below rather than under one "last updated" stamp.

Staffing hours
Jan–Mar 2026
Staff turnover
calendar year 2025
Inspections & citations
Jul 2023 – Jun 2026
Fines & penalties
last 3 years
Ownership
as reported to Medicare
Star rating & file release
CMS file dated 1 July 2026

We report what the records say and don't draw conclusions about care quality. If you believe something on this page is wrong — email a correction. It reaches a person, not a form. We check every report, fix what is wrong, and say so on the page; see how we handle corrections. If you work at this facility and our figures disagree with your own records, we want to hear that too.